Privacy Policy

At Frumzi Casino, we deeply value the trust our players place in us. We are committed to safeguarding your personal data and ensuring it is handled with care and respect. Our Privacy Policy outlines the steps we take to collect, use, and protect your information. Please review it carefully to make informed decisions when using our casino services.

Data Processing

This Privacy Policy outlines our responsibilities in line with gambling regulations to process players' personal data. This process is necessary for your participation in games and for the provision of related services.

Our website is managed by Dama N.V., a company registered in Curaçao, and its wholly owned subsidiary, Friolion Limited, in Cyprus. Dama N.V. operates under a license issued by Antillephone N.V.

By agreeing to this Privacy Policy, you consent to the collection and processing of your data as described. Please note that we may update this document occasionally, so we encourage you to review it regularly. Your continued use of our services signifies acceptance of any changes.

Collection of Information

We gather personal information through our website in various ways, including:

Registration and Communication Data: Information you provide during registration or through communication, such as your name, contact details, and identification documents.
Interaction Data: Records of your communications with us via different channels.
Transaction and Website Usage Data: Information related to your transactions, bets, and website usage.
Verification and Compliance Documents: Documents necessary for identity verification and meeting regulatory requirements.

Usage of Information

The information we collect is used for the following purposes:

Processing Transactions and Bets: To facilitate transactions and manage your bets efficiently.
Providing Services and Support: To fulfill your service requests and assist with any inquiries or issues.
Conducting Verification and Compliance Checks: To verify your identity and comply with legal obligations.
Sending Promotional Materials: With your consent, to offer you promotional messages about our services.
Ensuring Legal Compliance: To comply with regulations, including anti-money laundering laws.
Monitoring Activities: To detect and prevent fraudulent or illegal behavior.
Market Research and Data Analysis: To conduct market research and analyze data trends.

Marketing Communications

With your consent, we use your personal information to send you promotional communications about our services and offers. You can opt out of receiving these communications at any time through your account settings or by contacting our support team.

Disclosure of Information

We do not sell or rent your personal data. However, we may share it under the following circumstances:

Within Our Group: For operational purposes and to provide you with services.
With Trusted Business Partners: To assist in processing transactions and delivering services.
With Third-Party Service Providers: For data processing or to meet legal and regulatory requirements.

Third-party service providers are obligated to maintain the confidentiality and security of your data.

Data Security and Retention

We prioritize the security of your data and comply with stringent legal standards for data protection. We retain your personal information for as long as necessary, in accordance with legal requirements, including a minimum of five years after account closure, as stipulated by anti-money laundering regulations.

Cookies and Tracking

Frumzi Casino uses cookies and similar technologies to improve site functionality, track usage, and support marketing efforts. You can manage cookie settings via your browser, but restricting cookies may impact your user experience.

Your Rights and Contact Information

You have the right to request access to your personal data, update incorrect details, or object to the use of your data for marketing purposes. For any concerns, you can contact our Data Protection Officer (DPO) via email. If necessary, you can also lodge complaints with the relevant supervisory authorities under GDPR.

This Privacy Policy demonstrates our commitment to protecting your privacy while ensuring a secure and compliant gaming experience. If you have any questions or requests regarding your data, please don’t hesitate to reach out to us.